Account and data deletion

Contact MallPlot support to request account closure or deletion of personal information.

1. Email support@mallplot.com from your account email with the subject “MallPlot account/data deletion”. State whether you want account closure, deletion of optional WhatsApp details, or another specific request.
2. Include your account email and relevant order references if needed. Do not email a password, authenticator code, pickup credential or full payment credentials. Support may request proportionate verification through a secure process.
3. MallPlot will review the request, explain what can be deleted or anonymised, and identify information that must be retained for unresolved orders, disputes, fraud prevention, accounting or legal obligations. Support will explain the applicable response timeframe and any lawful extension.
4. Deleting browser storage removes only that device’s local copies. Messaging and payment service providers maintain their own systems and retention practices; MallPlot account deletion does not itself delete your external social media or messaging accounts.

When WhatsApp is connected, replying STOP, UNSUBSCRIBE or CANCEL requests revocation of enrolment. To request deletion as well, contact support. Withdrawing optional messaging consent does not require account deletion.